Customer Service
Together with the Terms of Sale this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from us Online.
2. Your right to cancel made to order/special order items 2.1 Goods that are ordered to your specification, for example made to order items or special order items, cannot be cancelled or returned once the order is accepted. Once the goods have been delivered you can only return them if they are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction.
3. Your right to cancel "off the shelf" items 3.1 Where you place an order through our website for standard stocked product which are not made to your specification you can cancel your order at any time before the goods are delivered to you.
3.2 Following receipt of the goods, you can cancel your contract by notifying us within fourteen (14) days of the date on which the goods were delivered. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.
3.3 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.
4. How to cancel 4.1 If you wish to cancel an order please contact us by calling 01474 852788. Please have your Order number to hand.
4.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
5. Returning your goods 5.1 You agree to return the goods in full, in a resalable condition and securely packaged (properly repacked in their original packaging if they were removed from it). You are responsible for all costs of returning the goods.
6. Taking reasonable care of the goods 6.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
6.2 If the goods are damaged whilst in your care, if you fail to return all parts of the goods or otherwise if your failure to take reasonable care of the goods means that we reasonably believe that resale will not be possible at all, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.
Contact Information
- Woodlands Opening Times
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Mon - Sat: 9am - 5.30pm
Sun: 10am - 4.30pm - Restaurant Opening Times
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Mon - Sat: 9.15am - 4.30pm
Sun: 10am - 4.00pm - Call us on:
- 01474 852788 | 01474 854094
- Find us:
- Ash Lane, Ash, Nr Sevenoaks, Kent, TN15 7EG
- Contact Form
